Comments on: UX Brighton review: Remote User Research – A 360° View

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By: admin

admin — Sun, 18 Oct 2009 14:02:37 +0000

@Tino – Thanks for the reply. You’ll be glad to hear that we have started using Pidoco° on a trial basis at Makemedia after seeing it at UX Brighton; so far so great. We can see it saving time spent making HTML wireframes, plus the clear benefits of testing on-the-fly.

I’ll let you know if we have any queries in the meantime.

@Tony – I have to agree; most of the methods explored at this UX Brighton event are a one-way process (althought Pidoco° works two-way, but is at the wire-framing stage). At Makemedia we currently use a solution such as yours, but we have to be at the same geographical location as the user. We film their reactions and encourage them to communicate their feedback constantly. If they run into trouble we are available instantly to prevent time being wasted.

As Louise from Flow said last week, it can be difficult to imagine how user testing without the opportunity to converse fully with the participant can yield as informative results as asynchronous methods. However, as I discussed in the post above, geography and cost can make these solutions more viable depending on the situation. The methods we currently use are proving incredibly beneficial to our workflow and we would always undertake some kind of user-testing in this way but perhaps supplemented with more automated testing when required.

A remote screen-sharing solution would probably be the next natural progression from our current methods, and I will certainly let our usability guy know about your forthcoming publication (and I’ll make sure I take a look too!).

Tom

By: Tony Tulathimutte

Tony Tulathimutte — Thu, 15 Oct 2009 19:04:15 +0000

Thanks for the recap! I noticed that these are mostly are asynchronous / automated tools and services—they collect information from the user automatically, without a moderator communicating directly to a user. I work for a UX firm specializing in remote research, and we actually prefer conducting moderated studies by using remote screensharing tools to observe and record participants while they use their own computers. The benefit to this is that you’re able to ask questions and probe on different behaviors right as they come up, which provides lots of good qualitative feedback. We’ve often found that automated methods can come up short on providing insights into why users do what they do, how their activity fits into their larger goals and activities, and unexpected behaviors and usages of the interface.

We’re coming out with a book on remote research methods pretty soon, so check it out if you’re curious!: http://www.rosenfeldmedia.com/books/remote-research/

By: Tino Truppel

Tino Truppel — Thu, 15 Oct 2009 15:10:57 +0000

Hi,
a nice review and thanks for mentioning us.
We’re constantly working on improving our product. We continue to test different ways for our GUI prototyping tool to offer top-end features including remote user testing. I hope that you will have fun and put pidoco° to good use, in case that you have any queries, let us know, we’d be happy to hear from you!

Best,
Tino
pidoco° product managment

PS:
For a no-obligations 31-day FREE trial go to https://pidoco.com