I help organisations deliver successful digital products.

Talk: Creating Valuable User Experiences with The Kano Model

Recently my colleague Natasha and I were invited by Virginie from Wired Sussex to speak at one of their regular Breakfast Sessions. This month's theme was 'Creating Valuable User Experiences', and we shared our thoughts and experience using the Kano Model. You can check out the slides on SpeakerDeck or find out more about the Kano Model by reading Makemedia's recent post on the subject.

Having previously attended a Wired Sussex Breakfast Session on the subject of company culture, I was familiar with the format; two short talks followed by a longer Q&A session with attendees. Luckily we had a packed room of friendly folk on the day, leading to some lively and interesting post-talk debate (particularly around the thorny topic of job titles in UX!).

Also on the lineup was friend (and fellow UX Camp Brighton organiser) Luke Hay. Luke shared some quick-fire tips on using Google Analytics to better measure customer behaviour, and how to analyse this data appropriately (he's even written a book on the subject).

A personal highlight of the day was seeing the fantastic sketch notes courtesy of MiScribe Studio from the morning's talks (featuring an uncanny portrait of yours truly!). A brilliant surprise to top off an enjoyable morning at the FuseBox.

Image - https://twitter.com/pallantdigital/status/865149399105753088

Image - https://twitter.com/pallantdigital/status/865149399105753088

Striking out

Running a Lean Coffee session at UXCB17